Frequently Asked Questions






How do I become a new patient with AIM?

Please contact our new patient coordinator, Joy Lambert, by clicking here to learn more about establishing care with us. Alternately, you can call directly into the clinic at 828-252-5545.

Can you be my Primary Care Provider?

Dr. Biddle and Kamila Fiore are Integrative Medicine specialists and they do not maintain hospital privileges or operate as PCP’s. We recommend that you maintain your relationship with a PCP who accepts your insurance, provides same-day service, and can be on-board with your specialized care here at AIM.

Do you accept insurance?

As an Integrative Medicine Practice we do not participate with any insurance programs, nor are we listed on any insurer’s preferred provider list. Integrative Medicine is still considered “alternative” medicine and does not fall under the restrictive practices that insurance companies dictate. We are considered “out of network” so look at your policy under ‘out of network’ provisions to see what they may cover. Most likely you have a separate deductible, and the insurance company may pay a percentage of the portion that is actually covered.  We are happy to provide you with all of the diagnostic codes and receipts for procedures your insurance carrier may reimburse for.

Do you offer payment plans?

Yes, we have a few different options to support you in starting a payment plan that works for you.

What about Medicare?

Patients who have Medicare will receive a 10% discount on office visits. Lab tests can usually be billed to Medicare so long as there is a valid diagnosis that requires the test. Patients must sign an agreement not to bill Medicare for services received at AIM, since we have “opted out” of Medicare.

Do you know of any doctors close to my home who are similar to your practice?

Dr. Biddle is on the board of a group of doctors called ACAM, which stands for American College for the Advancement of Medicine. You can access their website at Enter your zip code under the “search” tab to give you a list of like-minded doctors within a chosen radius. Each doctor’s name, when clicked, will open up a page where you can see their areas of specialty as well as their credentials.

Contact Us today to get started.